Shipping policy

Shipping Policy

Last updated: October 30, 2026

This Shipping Policy applies to all orders placed through KZC Wholesale, the official wholesale online store operated by Kuretake ZIG Corporation ("KZC," "we," "us"). It forms part of, and should be read together with, our KZC Wholesale Terms of Service. If there is any conflict, the KZC Wholesale Terms of Service will control.

 

1. Shipping Area

We currently ship to business addresses in the contiguous United States (48 states). For orders to Alaska, Hawaii, Canada, or Mexico, please contact us before placing your order. We do not ship to P.O. boxes, residential addresses, or freight forwarders.

 

2. Order Processing

Orders are shipped from our warehouse in Houston, Texas. Orders typically ship within 3 business days after they are accepted and payment is cleared (Monday through Friday, excluding U.S. federal holidays and warehouse closures). Ship dates and delivery dates are estimates only and are not guaranteed.

We will endeavor to ship complete orders, but we reserve the right to ship in partial shipments, to place out-of-stock items on backorder, or to cancel any unfulfilled portion of an order, without liability to you. We will notify you of any backorder or cancellation, and you will not be charged for items that are not shipped, and any amount already paid for those items will be refunded.

 

3. Carriers

We ship with major carriers such as UPS and FedEx. We select the carrier and shipping method based on the size, weight, and destination of your order.

 

 4. Shipping Charges

–   Orders under $300: $30 flat rate

–   Orders of $300 or more: Free shipping

The order amount is based on the merchandise subtotal, excluding taxes.

 

5. Title and Risk of Loss

Unless otherwise stated in our order confirmation, all shipments are F.O.B. Origin (shipping point). Title to the products and the risk of loss or damage pass to you when we deliver the products to the carrier.

 

6. Damaged, Missing, or Lost Shipments

Please inspect your shipment upon delivery. If any items are damaged or missing, please contact us within 7 days of delivery and include photos of the package, the shipping label, and the items. Please keep all packaging materials until the issue is resolved, as the carrier may need to inspect them. If your order has not arrived within 10 business days of shipment, please contact us so we can investigate with the carrier.

 

If a claim is reported within the above time limits and is confirmed by us or the carrier, we will, at our option, replace the affected items, issue a credit to your account or refund the amount paid for them. Refunds and credits are processed as described in our Returns & Refunds Policy. This is your sole and exclusive remedy for damaged, missing, or lost shipments. We may not be able to accept claims reported after the above time limits, as carrier claim deadlines will have passed.

 

7. Undeliverable, Refused, or Incorrectly Addressed Shipments

You are responsible for providing a complete and accurate shipping address. If a shipment is returned to us because it was refused, undeliverable, or addressed incorrectly, we will contact you to arrange reshipment. Reshipment will be at your cost, and any carrier fees for address correction or return will be charged to you. We reserve the right to withhold reshipment until you have paid the reshipment

costs and any carrier fees for correction or return.

 

8. Contact Us

For questions about shipping, please contact us through our contact form: https://www.kuretakezig.us/foruscustomer